Customer Care Executive- Noida

Customer Support Executive (Blended Process - Chat 80% and Call 20%) - _ - Answering the interview call is essential. If you can't commit, please don't apply.: - You will receive a brief interview call within 3-5 days, so please stay alert. - If selected, you must attend a WALK-IN interview in Noida Sector 62. - Proficient or Excellent English& Confidence Required - Work Mode: Work From Office: - _ MAXIMUM BUDGET (Non-Negotiable): 25,000 CTC to 30,000 CTC Salary: - Freshers: 25,000 CTC (In-hand: 19,000) - _ Position Type: Full-Time Roles and Responsibilities: - Manage customer inquiries and issues through both chat (80%) and voice support (20%). - Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns. - Maintain a professional and courteous communication style in both English and Hindi. - Accurately record customer interactions and escalate complex issues when necessary. - Adapt to various customer interactions and handle them efficiently in a fast-paced environment. Requirements: - Skills: Solid communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-5 or an equivalent assessment. - Qualification: Graduation in any discipline. - Versant Score: A score of 5 on the Versant test is required. Additional Information: - Work Location: Noida Sector - 62 - Shift Timings: Rotational shifts - Training: 7-day training program Compensation: 25,000.00 - 30,000.00 per month Benefits: - Provident Fund Schedule: - Day shift Supplemental Compensation: - Performance bonus Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (required) Education: - Bachelor's (required) Experience: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (required) Language: - English (required) Location: - Noida, Uttar Pradesh (required) Work Location: In person .