Sr Engineer, Enterprise App Development (Pune)

The Role: The Senior Engineer, Enterprise Application Development is responsible for designing, developing, and supporting scalable solutions within 11:11 Systems ServiceNow workplace. This role combines hands-on ServiceNow development with solution architecture responsibilities across custom applications, integrations, workflow automation, Service Bridge / Service Exchange, and business-critical capabilities across CSM, FSM, ITSM, CMDB, ITOM, and PPM/SPM. Reporting to the Manager, Enterprise Applications, this role partners directly with business units, platform owners, and technical teams to understand operational needs, evaluate current processes, and recommend ServiceNow-aligned solutions. The ideal candidate can translate business requirements into secure, maintainable technical designs while guiding stakeholders toward ServiceNow best practices and scalable platform architecture. Responsibilities: - Serve as a ServiceNow solution architect for assigned initiatives, helping business units define requirements, evaluate process gaps, and identify scalable platform solutions. - Lead discovery and design discussions with business stakeholders to understand current-state processes, pain points, desired outcomes, and operational dependencies. - Recommend ServiceNow best-practice solutions that balance business needs, platform standards, maintainability, security, and long-term scalability. - Translate business requirements into technical designs, including data models, process flows, integrations, automation, roles, access controls, and implementation plans. - Partner with business and technical teams to determine whether requirements should be met through configuration, custom application development, workflow automation, integration, or process redesign. - Build and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic. - Develop and support custom ServiceNow applications, .