Source description
About the role
As a Service Delivery Specialist Basis (SDS - Basis), your role involves being the primary point of contact from the delivery organization, collaborating closely with customer-facing units, and ensuring the smooth functioning of activities processed by the delivery teams. Your responsibilities include: - Keeping track of activities processed by delivery teams and ensuring proactive activity preparations are completed in collaboration with TSMs and CDMs. - Addressing technical delivery challenges throughout the customer lifecycle. - Collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services. - Working closely with customer CDMs/TSMs for proactive preparation of service requests and executing them efficiently. - Serving as an escalation point for technical issues related to the EOS customer landscape. - Acting as the primary contact from the EOS delivery teams in service areas such as Service Request Fulfilment, Incident Management, Event Management, and Problem Management. Qualifications required for this role include: - Comprehensive understanding of the customer's business, goals, and challenges to provide creative solutions. - Solid hands-on experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, and OpenText. - Knowledge of Downtime Minimized approach (DMM) in patching HANA DB or OS patching. - Sound knowledge of SAP System architecture and troubleshooting skills in ABAP, JAVA, HANA, web dispatcher, etc. - Familiarity with Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. - Proficiency in Linux Clusters is an essential skill. Please note that the Job Description provided does not include any additional details about the company. As a Service Delivery Specialist Basis (SDS - Basis), your role involves being the primary point of contact from the delivery organization, collaborating closely with customer-facing units, and ensuring the smooth functioning of activities processed by the delivery teams. Your responsibilities include: - Keeping track of activities processed by delivery teams and ensuring proactive activity preparations are completed in collaboration with TSMs and CDMs. - Addressing technical delivery challenges throughout the customer lifecycle. - Collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services. - Working closely with customer CDMs/TSMs for proactive preparation of service requests and executing them efficiently. - Serving as an escalation point for technical issues related to the EOS customer landscape. - Acting as the primary contact from the EOS delivery teams in service areas such as Service Request Fulfilment, Incident Management, Event Management, and Problem Management. Qualifications required for this role include: - Comprehensive understanding of the customer's business, goals, and challenges to provide creative solutions. - Solid hands-on experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, and OpenText. - Knowledge of Downtime Minimized approach (DMM) in patching HANA DB or OS patching. - Sound knowledge of SAP System architecture and troubleshooting skills in ABAP, JAVA, HANA, web dispatcher, etc. - Familiarity with Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. - Proficiency in Linux Clusters is an essential skill. Please note that the Job Description provided does not include any additional details about the company.