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About the role
Job title: Helpdesk Tier 1 Analyst Locations: Chicago, IL Public Trust Clearance. T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to: Desktop troubleshooting, installing software and Hardwa...
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