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IT Service Desk Specialist - Level II#25-58854
Ellsworth AFB, SDOnsiteJPAS:YESJOB OPENING TYPE:SONJ- New RequestSegment:Federal
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Job Description
Position: IT Service Desk Specialist - Level II
Location: : Fort Gordon – Eisenhower, GA. (100% onsite) 300 East Hospital Road, Fort Eisenhower, GA 30905
Duration: Full Time role
Client: DHA GSP
Certification: IAT II and CE
Four (4) years of progressive experience demonstrating the required proficiency.
Functional Responsibility
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level II performs more varied and difficult tasks compared to Level I.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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