IT Freshers for Service Desk Management|| Bangalore

Title: Service Desk Management Executive (Voice) Location: Bangalore (Work From Office) Job Type: Full-Time Industry: IT Service Desk / Customer Support / Voice Process Job Description: We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels. Key Responsibilities: Manage one or more customer service or service desk functions Act as the primary point of contact for users reporting issues, requesting information, access, or other services Provide customer support through voice, digital, self-service, and automated channels Ensure timely issue resolution in line with SLA and process guidelines Deliver excellent customer service and maintain service quality standards Requirements Experience: Technical graduate freshers are eligible Education: Graduation is mandatory IT graduates preferred with basic troubleshooting knowledge Language Requirement: Excellent verbal communication skills Proper email etiquette No MTI (Mother Tongue Influence) Other Requirements: Strong problem-solving and analytical skills Excellent customer service skills Willingness to work in night shifts Work From Office only Other details regarding this job: · Location: Bangalore (Work From Office only) · Age Criteria: Open / As per company policy · Gender: Male & Female candidates can apply · Eligibility: Graduation is mandatory/ IT graduates preferred · Graduating Year: Any year of pass-out (No restriction) · Shift: Night shifts · Payroll: Direct payroll of the company (MNC) · Communication: Excellent verbal English communication required · Proper email etiquette is mandatory · No Mother Tongue Influence (MTI) · Salary: Upto ₹25,000 CTC Maximum salary for technical graduate freshers · Relocation: Relocation is not available. Benefits Salary: Upto ₹25,000 CTC Maximum salary for technical graduate freshers Both-way cab facility Provident Fund (PF) Employee State Insurance (ESI) Opportunity to work with a leading MNC