Sr. Executive - IT

Designaon: Sr. Execuve Informa¢on Technology (IT) Department Informa¢on Technology Repor¢ng To Management / Director Loca¢on As per Company Requirement Posi¢on Summary The Sr. Execu¢ve IT will be responsible for managing and maintaining the organiza¢on's en¢re IT infrastructure, network, cybersecurity framework, so¢ware systems, digital transforma¢on ini¢a¢ves, IT assets, vendor management, and user support services. The role ensures uninterrupted business opera¢ons through robust technology governance, automa¢on, data security, and ecient IT service delivery across all business units. Key Roles & Responsibili¢es 1. IT Infrastructure Management ¢ Ensure high availability and performance of ERP systems, servers, networks, CCTV, internet connec¢vity, and IT infrastructure across all loca¢ons. Monitor system up¢me and proac¢vely address poten¢al issues. Coordinate preven¢ve maintenance and infrastructure upgrades. Ensure minimal down¢me and uninterrupted business opera¢ons. ¢ ¢ ¢ 2. So¢ware Management & Cost Op¢miza¢on ¢ ¢ ¢ ¢ Manage all business applica¢ons, so¢ware licenses, subscrip¢ons, and renewals. Monitor so¢ware u¢liza¢on and op¢mize so¢ware-related costs. Ensure ¢mely resolu¢on of so¢ware-related issues within agreed service levels. Prepare periodic reports on so¢ware usage, expenses, and eciency. 3. Informa¢on Security & Compliance ¢ ¢ ¢ ¢ ¢ Implement and monitor IT security policies, procedures, and controls. Manage rewalls, an¢virus systems, endpoint protec¢on, and access controls. Conduct periodic security audits and vulnerability assessments. Ensure compliance with organiza¢onal and regulatory IT security requirements. Prevent data breaches and unauthorized access incidents. 4. Data Backup & Disaster Recovery ¢ ¢ ¢ ¢ Establish and monitor daily data backup processes. Maintain Disaster Recovery (DR) plans and conduct periodic DR drills. Ensure successful restora¢on tes¢ng and business con¢nuity readiness. Safeguard cri¢cal organiza¢onal data and systems. 5. User Support & Helpdesk Management ¢ ¢ ¢ ¢ Lead IT support opera¢ons and helpdesk services. Ensure ¢mely resolu¢on of hardware, so¢ware, network, and system-related issues. Monitor SLA compliance and reduce recurring technical issues. Improve user sa¢sfac¢on through ecient support services. 6. Automa¢on, Digitaliza¢on & AI Ini¢a¢ves ¢ ¢ ¢ ¢ Iden¢fy opportuni¢es for process automa¢on and digital transforma¢on. Lead implementa¢on of automa¢on tools and AI-based business solu¢ons. Collaborate with departments to improve opera¢onal eciency through technology. Evaluate emerging technologies and recommend suitable solu¢ons. 7. IT Asset Lifecycle Management ¢ ¢ ¢ ¢ Manage procurement, alloca¢on, tracking, maintenance, and recovery of IT assets. Maintain accurate asset inventory records. Ensure proper onboarding and o¢oarding of assets for employees. Coordinate asset audits and compliance checks. 8. IT Policies, SOPs & User Training ¢ ¢ ¢ ¢ Develop, implement, and periodically update IT policies and SOPs. Conduct user awareness programs on cybersecurity and IT best prac¢ces. Ensure employee compliance with IT governance standards. Maintain training records and policy acknowledgements. 9. IT Governance, Vendor & MIS Management ¢ ¢ ¢ Manage IT vendors, AMCs, service providers, and technology contracts. Track so¢ware licenses, renewals, and vendor performance. Prepare monthly MIS reports covering up¢me, incidents, costs, security, and project status. ¢ Ensure ¢mely renewals and cost-eec¢ve vendor management. 10. Team Leadership & Organiza¢onal Culture ¢ ¢ ¢ ¢ Demonstrate high standards of ethics, discipline, and professionalism. Promote collabora¢on and posi¢ve workplace behavior. Support cross-func¢onal teams and business stakeholders. Ensure compliance with company policies and code of conduct. Key Performance Indicators (KPIs) ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ IT Infrastructure Up¢me Helpdesk SLA Compliance Informa¢on Security Compliance Data Backup Success Rate Disaster Recovery Readiness So¢ware Cost Op¢miza¢on Automa¢on & Digital Transforma¢on Projects IT Asset Management Accuracy Vendor Performance & Renewal Compliance User Sa¢sfac¢on and Support Eec¢veness Qualica¢on ¢ ¢ Bachelor's Degree in Informa¢on Technology, Computer Science, Engineering, or related eld. Relevant cer¢ca¢ons such as CCNA, MCSE, ITIL, Cybersecurity, Cloud, or ERP cer¢ca¢ons will be preferred. Experience ¢ 4-5 years of experience in IT Infrastructure, Network Administra¢on, Cybersecurity, ERP Support, and IT Opera¢ons. Desired Skills ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ IT Infrastructure & Network Management ERP & Business Applica¢on Support Cybersecurity & Compliance Cloud Technologies IT Asset Management Vendor Management Project Management Automa¢on & AI Tools Analy¢cal & Problem-Solving Skills Team Leadership & Stakeholder Management