Source description
About the role
MUST PROVIDE LINKEDIN PAGE
MUST PROVIDE ONE MANAGER LEVEL REFERENCE – MUST PROVIDE MANAGER NAME, WORK EMAIL, PHONE NUMBER AND LINKEDIN PAGE
Client: Confidential Client
Title: Contact Center / Infrastructure Standardization Engineer
Location: 100% remote EST working hours expected
Start: ASAP
Duration: 6 months initial expectation + extensions + ability and interest to convert perm without sponsorship required
Interview Process: Teams video interview
Must Haves
Experience with contact center technology and architecture
Knowledge of infrastructure diversity (OS, API gateways, etc.) across sites
Strong documentation and systems engineering skills
Ability to build for scalability and standardization
Pluses
Prior work in multi-site contact center rollouts
Familiarity with automation and deployment strategies
Understanding of compliance and operational consistency
Day-to-Day
Assess current-state infrastructure and identify standardization opportunities
Create detailed documentation of end-to-end contact center architecture
Define and implement standard deployment patterns
Work with IT to align configurations across all sites
Ensure systems are ready for future scalability
More at 3B Staffing