Source description
About the role
DUE TODAY UNTIL 5PM EST
We have an urgent requirements position with 2 years' experience as an EHR Helpdesk Analyst to provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. The analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
MANDATORY – MUST HAVE:
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Proficient with ServiceNow or other enterprise ticketing systems.
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
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