Source description
About the role
Job Type: Remote Long Term Contract
Interview: Virtual, 1-2 rounds
Possible assessment required prior to client submission. Make sure that candidates are serious about taking a technical assessment for this role.
JOB DESCRIPTION:
Duties:
Provides counsel and advice to top management on significant Application Development matters, often requiring coordination between organizations.
Acts as the principal designer for complex major systems and their subsystems utilizing a thorough understanding of available technology, tools and existing designs.
Provides comprehensive consultation to business unit and IT management and staff at the highest technical level on all phases of application programming and processes for diverse development platforms, computing environments (e.g., host based, distributed systems, client server, software, hardware, technologies and tools, etc.).
Works closely with client and IT management and staff to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives.
Researches and evaluates alternative solutions and recommends the most efficient and cost effective application programming solution. May code new or modified programs, reuse existing code through the use of program development software alternatives and/or integrates purchased solutions.
Documents, tests, implements and provides on-going support for the applications.
Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as "the go-to person" for the most complex Application Development assignments.
Required Skills:
Application Development
System Design
Application Programming
Diverse Development Platforms
Host-Based Computing
Additional Skills:
Distributed Systems
Solution Integration
Application Testing
Application Implementation
Application Support
Technical Expertise
Thought Leadership
Client-Server Computing
Software Technologies
Hardware Technologies
Program Development Software
Documentation
Top 4 Skills are in bold below:
- Hands-On Observability Engineering & Actionable Alerting
This is not a traditional passive infrastructure monitoring role; the candidate must build an active, end-to-end observability ecosystem.
Core Tooling: Deep technical proficiency in Dynatrace (APM and Synthetic Monitoring creation) and Splunk (log ingestion, query optimization, trace/metric correlation).
SAP-Specific Telemetry: Experience leveraging SAP Cloud ALM (CALM) and Tealeaf for Real User Monitoring (RUM).
Key Deliverable: The ability to move from basic monitoring to actionable alerting—reducing alert fatigue by designing custom operational dashboards that correlate application traces, infrastructure logs, and business metrics to track core SLIs and enforce SLOs (availability, response times, job success rates).
- Deep Troubleshooting Across Distributed SAP & Supply Chain Landscapes
The engineer must serve as the technical bridge across a complex, multi-tiered enterprise architecture.
Platform Fluency: Working knowledge of SAP S/4HANA , SAP EWM (Extended Warehouse Management), Commerce Cloud , and Fiori .
Integration Tracing: Proven ability to navigate distributed layers to isolate bottlenecks. This includes tracing cross-platform integrations, specifically EDI transactions, IDocs, RFCs , and data flowing through SAP Integration Suite / CPI .
Domain Relevance: Understanding how technical errors impact core supply chain processes like Order-to-Cash (O2C) and Procure-to-Pay (P2P) in a specialty distribution environment.
- SRE Incident Management & Root Cause Analysis (RCA) Capabilities
The role requires an engineer who can own production stability during high-stakes outages and drive long-term systemic fixes.
Incident Response: Experience participating in on-call rotations, coordinating major incident response, and rapidly driving down MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve).
Post-Incident Governance: Strong communication skills to lead blameless postmortems/post-incident reviews, rigorously documenting root causes and translating findings into architectural or operational improvements to extend MTBF (Mean Time Between Failures).
- Automation-First Mindset & Proactive Reliability Engineering
A core expectation is shifting the team away from reactive firefighting toward proactive self-healing and automated operations.
Proactive Validation: Writing automated synthetic monitoring scripts and continuous health checks to simulate user journeys and catch degradations before end-users or warehouse operators are impacted.
Toil Reduction: Automating repetitive operational and Level 1/Level 2 support tasks through scripting and modern DevOps practices to drive continuous service improvement across the SAP ecosystem.
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