SCSM Administrator

SCSM Administrator – Cireson Web Portal Experience - MS Server Admin Certification – Healthcare Organization

Type: Contract – W2

Length: 12+ months

Industry: Healthcare

Location: Columbia, SC - Fully onsite - 5 days/week

Candidate Location: Candidate MUST be willing to relocate to Columbia, SC area prior to starting the role at their own expense.

This is position that will be responsible for managing, maintenance, and intake of new Service Manager requests .

The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator . Working in the Cireson web portal . ( The Cireson Web Portal is a modern, browser-based interface built to extend and improve Microsoft System Center Service Manager (SCSM ).

Responsibilities

• The Service Manager Engineer will report to the Information Technology Services. They will work with business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.

• Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.

• Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.

• Maintain, update, patch System Center, Orchestrator, and Cireson.

• Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.

• Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.

• Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.

• Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.

• Act as a liaison between the technical team and management from various stakeholder areas including executive level management.

• Some afterhours project and platform support will be expected.

• Program Experience:

• Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.

• Technical Knowledge:

• Experience related to any or all the following technologies would be considered desirable for this position:

• MS System Center Service Manager

• MS System Center Orchestrator

• Active Directory

• Windows Servers

• Javascript

• Cireson

• IT Network Infrastructure and Server Operations/Implementations

• Required Skills (must show in jobs on your resume)

• Develop and refine Service Manager request intake process .

• Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.

• Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.

• Minimum 3 years of working in a development role supporting MS System Center , demonstrating a deep understanding of services & features, site design & best practices.

• Minimum 3 years of administrative experience in MS Azure.

• Minimum 5 years of administrative experience in MS Servers .

• Minimum 3 years' experience in an IT methodology framework. (i.e. ITIL, MITA…)

• Working knowledge of System Center Service Manager, Cireson, System Center Orchestrator, JavaScript, PowerBI, SQL, HTML, XML, PowerShell

• Experience with healthcare and healthcare related requirements

• Experience with major project implementation.