Source description
About the role
Key Responsibilities:
Lead the migration of telephony systems from legacy Nortel to Microsoft Teams voice and Five9s across 125 sites in North America.
Support a user base of 5,000 people, ensuring seamless transition and minimal disruption.
Configure and manage autocodes, routing, and other telephony-related tasks.
Oversee the migration process for each site, with an estimated completion time of one month per site.
Collaborate with cross-functional teams to ensure successful implementation and integration.
Provide technical expertise and troubleshooting support throughout the migration process.
Document processes, configurations, and best practices for future reference. Qualifications:
Extensive experience with Nortel telephony systems and significant telephony experience.
Proven track record of successful Five9s migration projects.
Strong knowledge of Microsoft Teams voice and related technologies.
Proficiency in configuring and managing autocodes and routing.
Familiarity with Informacast for overhead paging systems.
Experience with tools and technologies such as Session Border Controllers (SBCs), SIP Trunking, and VoIP protocols.
Excellent problem-solving skills and attention to detail.
Ability to work independently and remotely, managing multiple tasks and priorities.
Strong communication and collaboration skills.
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