ServiceNow Admin

Job Description:

Aligns business strategy with ServiceNow capabilities.

Proposes, designs & configures ServiceNow solutions to address complex business needs. Oversees technical and procedural documentation required.

Leads complex problem solving.

Provides technical guidance and support to colleagues and solution development in accordance with established governance.

Displays an innovative approach to apply modern principles, methodologies, and tools to advance business initiatives and capabilities.

Position Overview:

This role supports the IT Service Engineering team's IT Operations Management (ITOM) and/or Service Asset and Configuration Management (SACM) initiatives to provide the enterprise ServiceNow capabilities that are configured out-of-the-box with an approach of configuration over customization.

Responsibilities include

• Defines ServiceNow design patterns for enterprise IT Operations Management and/or Service and Asset Management.

• Develops and monitors ServiceNow hardware and software asset management (HAM/SAM).

• Ensures infrastructure designs and upgrades are made in accordance with established ITIL standards and platform governance patterns

• Identifies and establishes best practices for ITSM Asset Management, configuration item discovery, service mapping, and common services data model (CSDM)

• The ideal candidate will meet the following qualifications:

• ServiceNow ITOM

• Discovery

• CMDB

• Service Graph

• Service Mapping

• Tag Governance

• Asset/Config management

• Education/Certification:

• ServiceNow administrators certifications would be a plus