System Administrator

System Administrator

Responsibilities

• Administer and maintain existing device management frameworks, integration, and identity management solutions.

• Review and apply security best practices & perform proactive performance monitoring and tuning.

• Create systems integrations and automations.

• Manage the entire lifecycle of Linux/Unix Systems (i.e., Apple Mac OS/iOS).

• Provide systems support to DevOps and application engineers.

• Act as tier three support for HelpDesk.

• Support Gmail configuration and mailbox management, including email routing, spam filtering, and forensics.

• Support users with JAMF, Mac OS, Chrome OS, Google Admin, Okta, Zoom phone, videoconferencing, and other SaaS enterprise cloud-based services.

• Work with operating endpoint management tools, including Apple DEP, JAMF Pro/Cloud, and Windows Server.

• Use IT Service Management software to manage projects and tasks.

• Serve as a point of escalation for systems troubleshooting and issue resolution.

• Support business continuity plans and site readiness.

• Perform testing of data retention and recovery policies.

• EDUCATION and EXPERIENCE

• Bachelor's degree in Information Technology or related field, or 7+ years of experience in IT.

• 5+ years of experience providing technical support in an enterprise environment.

• Hands-on knowledge of User Management & Authentication (Okta), 2FA, MacOS Operating Systems, Cloud Enterprise Collaboration Tools (Google Admin and Office 365).

• Experience supporting Cloud Infrastructure (AWS, Azure, and Google Cloud Platform).

• Hands-on experience with Device Management Platforms (JAMF, Google Admin), Zoom phone, and conferencing.

• Networking experience is a plus.