Systems Analyst (DocuSign platform)

Key Responsibilities

• DocuSign platform support, including eSignature, CLM, Notary and other capabilities

• Deep technical knowledge on all the DocuSign capabilities including eSignature, CLM, Notary and other capabilities

• Administer and configure DocuSign CLM workflows, smart rules, eForms, and automation tools

• Provide technical support and training to business users across divisions (e.g., CSD, ROW, PEPS, PRO, etc.)

• Well versed in integration capabilities with other platforms such as Salesforce.

• Monitor system performance and coordinate with DocuSign on release notes, feature updates, and ticket resolution

• Maintain security protocols and integration standards for all the integrations with other systems.

Contract Oversight & Governance

• Collaborate with the CLM Steering Committee and user groups to align business logic and workflow configurations

• Support contract review and approval processes for AFAs, ILAs, IACs, POs, and other agreement types

• Ensure compliance with TxDOT's confidentiality and evaluation protocols during vendor selection and contract execution

Vendor Management

• Serve as liaison between Client and DocuSign vendor representatives for strategic planning and issue resolution

• Track and report on DocuSign ticket volumes, usage metrics, and integration opportunities.

• Coordinate contract renewals, add-ons (e.g., DocuSign Monitor), and funding allocations with procurement and finance teams

Qualifications

• 5+ years of experience with DocuSign eSign, CLM or similar contract management platforms.

• Strong understanding of enterprise IT governance, vendor relations, and contract lifecycle processes.

• Excellent communication, documentation, and stakeholder engagement skills

• Bachelor's degree in Information Systems, Business Administration, or a related discipline.

• Experience with Active Directory, ticketing, and CLM integration tools.

• Knowledge of cybersecurity protocols related to SaaS platforms.

• Ability to lead training sessions and contribute to the Center of Excellence initiatives