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About the role
We are seeking a Senior Application Support Engineer to support critical retail banking and card processing systems. The role involves providing L2/L3 production support, troubleshooting banking applications, and ensuring high availability of card platforms (credit/debit) and related infrastructure. What You'll Do Provide L2/L3 production support for retail banking and card-related applicationsMonitor application health, troubleshoot issues, and ensure high availabilityInvestigate and resolve incidents related to credit/debit card processing systems and perform root cause analysisExecute and validate SQL queries, data fixes, and backend troubleshooting; support batch processing and job monitoringParticipate in release deployments, post-release validations, and on-call support for critical production incidentsWhat You Need Strong experience in Java-based applications supportProficiency in SQL (Oracle, MySQL, or PostgreSQL) for data analysis and issue resolutionExperience with Unix/Linux environmentsFamiliarity with application servers (WebLogic, Tomcat) and batch jobs/schedulers (Control-M, Autosys)Strong understanding of retail banking systems and hands-on experience with credit/debit card lifecycle (authorization, clearing, settlement)Nice to Have Knowledge of payment networks (Visa, Mastercard)Experience with ITIL processes (Incident, Problem, Change Management)Exposure to monitoring tools (Splunk, Dynatrace, AppDynamics)Prior experience in banking or financial services domain We are seeking a Senior Application Support Engineer to support critical retail banking and card processing systems. The role involves providing L2/L3 production support, troubleshooting banking applications, and ensuring high availability of card platforms (credit/debit) and related infrastructure. What You'll Do Provide L2/L3 production support for retail banking and card-related applicationsMonitor application health, troubleshoot issues, and ensure high availabilityInvestigate and resolve incidents related to credit/debit card processing systems and perform root cause analysisExecute and validate SQL queries, data fixes, and backend troubleshooting; support batch processing and job monitoringParticipate in release deployments, post-release validations, and on-call support for critical production incidentsWhat You Need Strong experience in Java-based applications supportProficiency in SQL (Oracle, MySQL, or PostgreSQL) for data analysis and issue resolutionExperience with Unix/Linux environmentsFamiliarity with application servers (WebLogic, Tomcat) and batch jobs/schedulers (Control-M, Autosys)Strong understanding of retail banking systems and hands-on experience with credit/debit card lifecycle (authorization, clearing, settlement)Nice to Have Knowledge of payment networks (Visa, Mastercard)Experience with ITIL processes (Incident, Problem, Change Management)Exposure to monitoring tools (Splunk, Dynatrace, AppDynamics)Prior experience in banking or financial services domain
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