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About the role
Description We are seeking a Microsoft Exchange Engineer to join our IT team and support our global enterprise email infrastructure. This role is responsible for deploying, maintaining, and troubleshooting Microsoft 365 Exchange Online, onpremises Microsoft Exchange servers, and related messaging technologies. The ideal candidate will have strong technical expertise in enterprise messaging environments and the ability to support a large, globally distributed user base while ensuring reliability, security, and performance of the email platform. Key Responsibilities - Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance. - Provide troubleshooting and resolution to complex problems and issues. - Provides global support of our messaging platforms including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users. - Participate in rotational 24x5 shift support and 24x7 On-Call support for critical outages and issues. - Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise. - Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies. - Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule. Required Qualifications - Bachelor's degree in computer science, Engineering, or related field; or equivalent work experience. - 5 to 7 years of experience as a Microsoft Exchange engineer or administrator. - In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013. - Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring. - Experience with Active Directory, DNS, SMTP, and other email protocols and standards. - Proficient in PowerShell scripting and process automation. - Strong written and verbal communication skills. Preferred Qualifications - Conceptual understanding of DMARC, DKIM, and SPF. - Experience creating solutions using Microsoft Graph PowerShell SDK and or the Exchange Online management module. - Experience with additional technologies including .NET Framework, JSON, REST, Outlook Add-in, transport agents. - Experience with email security solutions such as anti-spam, anti-virus, encryption, and archiving. - Certification in Microsoft Exchange or related technologies. - Experience with Service Now or similar ITIL platform. - Experience working in a highly regulated setting. Location - Preferred location Noida and Gurugram. Shift - This role will be required to support one or more of the following rotational shifts. - 8:15 AM IST till 4:45 PM IST. - 4:45 PM IST till 1:15 AM IST. - 8:00 PM IST till 4:30 AM IST. In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S; President's Office Job Family Group Technology .