Sr. Technical Service Specialist

JOB DESCRIPTION: MAIN PURPOSE OF THE ROLE Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.

MAIN RESPONSIBILITIES • Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services). • Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases. • Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.

Qualifications

• Education Associates Degree (± 13 years)

• Experience/Background Minimum 1 year

• The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

• JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: INDIA > TELANGANA > HYDERABAD : Remote ADDITIONAL LOCATIONS:

• WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)