Information Technology Support Engineer

Company Description Aberdare Technologies Pvt Ltd, a member of the Hengtong Group, is a global information and energy network service provider focused on high-end technology products for telecommunications and electric power industries. The company specializes in optical communication, power distribution, and transmission solutions, along with various specialized transmission applications. Aberdare Technologies aligns its products and services with evolving industrial trends to support reliable, efficient, and future-ready networks. Team members contribute to mission-critical infrastructure that enables connectivity and energy delivery across diverse markets. Role Description The Information Technology Support Engineer is a full-time, on-site role based in the Pune/Pimpri-Chinchwad area. The role involves providing day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. Responsibilities include managing help desk requests, performing system administration tasks such as user account management and updates, and maintaining IT assets and documentation. The engineer will monitor system performance, apply standard security practices, coordinate with vendors or senior engineers when needed, and ensure minimal downtime for business-critical systems. The role also includes assisting with IT deployments, upgrades, and user training to improve overall technology adoption and reliability. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and managing service requests. Candidates should possess solid Information Technology knowledge and System Administration skills to maintain systems, networks, and user accounts. Candidates should possess effective Troubleshooting skills to diagnose and fix hardware, software, and connectivity problems efficiently. Relevant skills such as basic networking, operating systems (Windows), and hardware maintenance are beneficial. Excellent communication skills. A diploma or degree in Computer Science, Information Technology, or a related field, along with 13 years of IT support experience, is preferred. Industry certifications (such as CompTIA A+, Network+, or Microsoft certifications) are an added advantage. Strong knowledge of System Configuration and Administration Hands-on experience with Computer Hardware and Software Installation, Configuration, and Troubleshooting Experience in CCTV Installation, Configuration, and Troubleshooting Expertise in Network and Local Printer Installation & Troubleshooting Experience in Barcode Printer Setup and Troubleshooting Working knowledge of Microsoft 365 (O365) Administration Management and tracking of IT Assets and Inventory Preparation and submission of Billing and IT Documentation Experience with Endpoint Security Solutions and Antivirus (AV) Management Strong problem-solving, communication, and documentation skills Company Description Aberdare Technologies Pvt Ltd, a member of the Hengtong Group, is a global information and energy network service provider focused on high-end technology products for telecommunications and electric power industries. The company specializes in optical communication, power distribution, and transmission solutions, along with various specialized transmission applications. Aberdare Technologies aligns its products and services with evolving industrial trends to support reliable, efficient, and future-ready networks. Team members contribute to mission-critical infrastructure that enables connectivity and energy delivery across diverse markets. Role Description The Information Technology Support Engineer is a full-time, on-site role based in the Pune/Pimpri-Chinchwad area. The role involves providing day-to-day technical support for end users, including diagnosing and resolving hardware, software, and network issues. Responsibilities include managing help desk requests, performing system administration tasks such as user account management and updates, and maintaining IT assets and documentation. The engineer will monitor system performance, apply standard security practices, coordinate with vendors or senior engineers when needed, and ensure minimal downtime for business-critical systems. The role also includes assisting with IT deployments, upgrades, and user training to improve overall technology adoption and reliability. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues and managing service requests. Candidates should possess solid Information Technology knowledge and System Administration skills to maintain systems, networks, and user accounts. Candidates should possess effective Troubleshooting skills to diagnose and fix hardware, software, and connectivity problems efficiently. Relevant skills such as basic networking, operating systems (Windows), and hardware maintenance are beneficial. Excellen