Tier 3 Support Engineer (Google Workspace Specialist) | REMOTE | JPC - 48764

TOP 3 REQUIRED SKILLS Google Workspace Administration & Troubleshooting: 8+ years of advanced experience (including ChromeOS and device management). Enterprise IT Support & System Administration: 8+ years of experience supporting Windows, macOS, and Chrome environments. ITIL Process Management: 6+ years of experience with incident, problem, change, and release management. ADDITIONAL DESIRED SKILLS Experience with Android and iOS mobile device management (MDM). SLA management and knowledge base article creation/review. Strong understanding of identity management and endpoint platforms. Experience performing structured root-cause analysis (RCA) for recurring technical issues.