Technical Support Engineer

Designation: Desktop Support Engineer Job Location: Halol, Baska, Dadra Qualifications & Experience: Minimum 2 years of relevant experience in hardware and desktop support. Any graduate degree. Technical Knowledge: Strong understanding of computer devices and antivirus software. Proficient in diagnosing and resolving system issues. Hands-on experience with Windows 7 and Windows 8 operating systems. Knowledge of computer operating systems, basic software applications, and antivirus programs. Key Responsibilities: Provide hardware and software support to remote users efficiently. Troubleshoot computer-related issues promptly and effectively. Configure and maintain computer security protocols. Set up and manage desktop computer networks. Deliver technical support via helpdesk software. Escalate major technical issues in a timely manner to appropriate teams. Ensure closure of support tickets within the agreed turnaround time (TAT). Work efficiently under pressure and manage conflicting deadlines and priorities.