Technical Account Manager - Acceldata Data Observability Cloud (ADOC)

Technical Leadership & Solutions Architecture

Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.

Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.

Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.

Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.

Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.

Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.

Travel to customer sites as needed to deliver deep technical engagement and business impact.

Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.

Customer Success & Value Ownership

Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.

Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).

Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.

Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.

Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.

Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.