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About the role
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Collaborate with cross-functional teams to enhance system performance.- Document client issues and resolutions for future reference.- Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience in incident and problem management processes.- Knowledge of IT service management tools.- Hands-on experience in configuration management databases (CMDB). Additional Information:- The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
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