Business Analyst

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Business Technology Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Requirement Analysis Assess and clarify requirements with Product Management. Estimate solutioning, documentation, and validation efforts. Maintain deep functional knowledge, user processes, and end-user behaviour. Functional Design : Own the creation of functional artefacts including Feasibility Studies, Solution Overviews, Interface Control Documents, and Product Specifications. Conduct structured walkthroughs with cross-functional stakeholders. Ensure end-to-end solution integrity across applications and domains. Validation Quality Assurance Contribute to test strategies and review test scenarios. Perform functional sign-off and prioritize incidents. Support development and QA teams during implementation and validation, including triage and debugging. Engage with PM, Project Management, Customer Services, Implementation/Migration teams, and customers. Use data insights, KPIs, and logs to validate assumptions and inform design decisions. Delivery Planning Contribute to planning for deployments, pilots, and go-lives. Track scope, risks, dependencies, and cross-team impacts. Community Continuous Improvement Produce clear, reviewable specifications aligned with PDA guidelines. Participate in community reviews, share knowledge, and onboard newcomers. Recommend process improvements and promote adherence to governance and API/data model guidelines. About the Ideal Candidate Ability to simplify complex concepts and communicate clearly. Hands-on experience in Product or Business Analysis in a tech/product organization. Strong ability to translate business needs into clear, testable specifications. Understanding of SDLC, Agile, and SAFe methodologies. Excellent stakeholder management and communication skills. Customer-centric mindset with strong understanding of user contexts and behaviours. Systems-thinking approach with knowledge of data flows, APIs, and upstream/downstream impacts. Quality-focused mindset with test linkage and validation experience. Strong analytical and problem-solving capabilities for production triage. Good documentation discipline and familiarity with tools like Confluence, Jira, and monitoring/log systems. Organized and outcome-oriented, managing dependencies across workstreams. Commitment to continuous learning and improvement. Nice to have: Experience in travel/airline domains or with Alt a, NDC, Reservation, or Inventory systems. Other Skills Excellent verbal and written communication skills. Strong team player with a collaborative mindset. High analytical and problem-solving capability. Fast, autonomous learner with strong prioritization ability. Innovative thinker who proposes creative solutions. Thrives in fast-paced, multicultural environments. Flexible and adaptable to changing project requirements. Ability to develop tools and approaches that enhance productivity. Qualification15 years full time education