Microsoft Dynamics 365 / Power Platform Technology Consultant

We are seeking a hands-on Technology Consultant with strong experience across Microsoft Dynamics 365 (Customer Engagement / Contact Centre solutions), Power Platform, and Azure DevOps to join a fast-paced agile delivery team.

In this role, you will work closely with engineers, architects, and business stakeholders to design, build, deploy, and continuously improve enterprise-grade solutions supporting contact centre and customer engagement capabilities.

You will combine strong technical development skills with solution design capability and stakeholder engagement, contributing to both delivery and ongoing optimisation of platform capabilities.

About You

You are a technically strong consultant who enjoys working across both build and design, and is comfortable switching between development, integration, and stakeholder engagement. You thrive in environments where priorities evolve quickly and where practical, outcome-driven solutions are valued over rigid processes.

Key Responsibilities Design, develop, and support solutions built on Dynamics 365 CE/CCaaS and Microsoft Power Platform

Build and maintain integrations using Dynamics 365 plugins, APIs, and Azure-based services

Develop and support applications using .NET, C#, and JavaScript

Contribute to solution design discussions with architects and senior technical experts

Manage deployment pipelines and release activities using Azure DevOps

Support and enhance contact centre processes, identifying opportunities for optimisation and automation

Engage directly with stakeholders to gather requirements, translate them into technical solutions, and provide clear recommendations

Participate in a weekly on-call rotation supporting production environments

Support continuous improvement across live chat and case management capabilities

Required Skills & Experience Strong hands-on experience with Microsoft Dynamics 365 (Customer Engagement / Contact Centre solutions)

Solid experience with Power Platform (Power Apps, Power Automate, Dataverse)

Strong development capability in: .NET / C#

JavaScript

Experience building and maintaining Dynamics 365 plugins and integrations

Experience using Azure DevOps pipelines for CI/CD and release management

Strong understanding of solution design principles in enterprise environments

Excellent communication skills with the ability to engage technical and non-technical stakeholders

Ability to operate effectively in agile environments with shifting priorities

Preferred Experience Experience in contact centre or customer engagement platforms

Exposure to Azure services and cloud-native integration patterns

Experience working in fast-moving agile delivery environments with short sprint cycles

Strong problem-solving mindset with a focus on continuous improvement and automation

Working Style You will be part of a highly agile delivery environment with: 2-week sprint cycles

Quarterly planning and re-prioritisation of team structures based on demand

High collaboration across engineering, product, and operations teams

Strong focus on delivering customer-centric solutions with flexibility and speed

About Accenture

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