Technology Architect

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have Skills : Infor LN for Discrete Manufacturing Good to have skills : MongoDB, Infor Birst Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment. The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes. Roles Responsibilities: Provide L2/L3 support for Infor SyteLine ERP Resolve production incidents, functional issues, and system errors Handle service requests and data corrections Perform root cause analysis (RCA) for recurring issues Support minor enhancements and configuration changes Monitor interfaces, batch jobs, and system integrations Support release deployments and testing Work with business users and technical teams for issue resolution Ensure SLA adherence for ticket resolution Professional Technical Skills: Required Skills ERP Expertise Strong experience in Infor SyteLine / CloudSuite Industrial including: Manufacturing module Inventory Management Order Management Procurement MRP / Production Planning Shop Floor Control Technical Knowledge Working knowledge of: Infor Mongoose framework SQL Server / SQL queries SyteLine forms and configurations ERP integrations (API / EDI / middleware) Reporting tools (SSRS or similar) AMS / Production Support Experience Experience in: Incident management Service request handling Production issue troubleshooting Root cause analysis SLA-based support environments Tools Exposure Experience with one or more: ServiceNow / ITSM tools Azure DevOps / Jira SQL tools Monitoring tools - A 15 years full time education is required. Total Experience6 10 years SyteLine ExperienceMinimum 4 years ERP AMS SupportMinimum 3 years IndustryManufacturing / Distribution preferred Good To have below: SkillMandatoryExperience Infor SyteLineYes4+ years Manufacturing ERPYes4+ years SQLYes3+ years AMS SupportYes3+ years MongoosePreferred2+ years Soft Skills Strong troubleshooting ability Good communication with business users Experience working in offshore support models Ability to handle multiple tickets simultaneously Qualification 15 years full time education