Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Workplace Technology Solutions Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence. Roles Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in monitoring system performance and identifying potential areas for improvement. Support junior team members by sharing knowledge and providing guidance during problem resolution. Professional Technical Skills: Must To Have Skills: Proficiency in Workplace Technology Solutions. Strong troubleshooting skills to diagnose and resolve technical issues across multiple systems. Experience in managing and implementing Requests for Change to ensure minimal disruption. Ability to document technical processes and update knowledge base articles effectively. Good communication skills to collaborate with vendors and internal teams for issue resolution. The candidate should have minimum 2 years of experience in Workplace Technology Solutions. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education