Production Support Engineer (Telangana)

Job Description The Software Engineer (Production Support) ensures the stability and performance of our world-class background check platform. This role is dedicated to real-time monitoring, troubleshooting, and code-level defect resolution during critical business hours. You will work cross-functionally with infrastructure and security teams to maintain high system availability. Shift Timings: This role requires flexibility to work in a rotational shift environment to provide extended coverage: - Afternoon Shift: 2:00 PM 11:00 PM - Night Shift: 5:00 PM 2:00 AM - Note: Candidates must be comfortable with these timings and potential weekend rotations as business needs dictate. Responsibilities (Duties): - Application Support: Provide high-priority troubleshooting and issue resolution across all environments. - Incident Management: Monitor system health and respond to application alerts during night-shift operations to ensure zero downtime. - Defect Resolution: Debug and write efficient code fixes for production issues using Java and Spring Boot. - Root Cause Analysis: Perform investigations into system failures and implement permanent fixes. - Deployment Support: Manage and support build and deployment processes (CI/CD) during off-peak hours. - Communication: Provide transparent handovers between shifts and updates to stakeholders on critical production incidents. Qualifications: - Education: BE/BTECH/MS in Computer Science or equivalent. - Experience: 4+ years in Java development or production support. - Backend Tech: Java (i18n), Spring Boot, J2EE (JSP/Servlets, EJB3, JMS, JDBC, JMX), message queuing/caching (SQS, Redis, Memcached). - Web Services: RESTful Web Services/SOA, XML, XSL, JAX-RS, and JSON. - Database/Servers: MYSQL, Tomcat, JBoss, SQL Server, and MongoDB. - Frontend: Ability to debug UI issues in Angular, JavaScript, or TypeScript. - Tools: Experience with Jenkins, AWS Code Build, or similar CI/CD tools. - Mindset: Self-starter who can work independently during night shifts with minimal supervision. .