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About the role
Minimum 1-7 year of experience working on Salesforce - Zuora applications configurations, customizations and support Experience working on Salesforce org for any module (Sales/Service/Marketing/CPQ/ Community etc.) will be an added advantage Ability to design and deliver complex software solutions Experience with external application integration through SOAP and REST APIs Demonstrated experience with Javascript, SQL, CSS, AJAX, and jQuery Passion to work on large enterprise applications Excellent analytical and problem-solving skills Excellent oral and written communications skills Initiative, resourcefulness and the ability to work in a fast-paced and cross-cultural team environment Willingness to work atleast in afternoon shift starting from 2:00pm to 10:30pm. If candidate is ready for rotational afternoon or night shift, it will be a big plus Compatibility to work in 24/7 project operations Should be comfortable for doing weekend on-call support as per rotation roaster decided by Client s reporting manager Should be comfortable public holiday working as per rotation roaster decided by Client s reporting manager. Extra billing as per CLIENT S policy will be applicable Role, responsibilities, and expectations: Design, Configure and build customized solutions in Zuora Billing and Salesforce CRM integration module Deliver support and solutions for break/fix issues Utilize your expertise on improving the workflows Contribute to architecture discussions/ decisions and help continuous improvements Support in release management processes whenever needed Partner with business users to define, document, and clarify business processes and requirements, and make recommendations for improvement Ensure platform performance and quality On Salesforce front, perform configuration changes using Salesforce lightening Implement platform customizations Be responsible and accountable for the projects, and work independently to fulfil their requirements Provide great customer service for users across the organization in response to support requests Execute change management processes Mentor less experience team members Contribute to success of Salesforce projects Assist in design and implementation of other SFDC projects Deliver within the SLAs
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