Source description
About the role
As an IT Executive at our company, you will play a crucial role in supporting daily IT operations, ensuring the smooth functioning of IT infrastructure, and providing timely technical assistance to employees. Your responsibilities will include managing IT assets, user access, basic HRMS system support, vendor coordination, and ensuring adherence to IT security standards. Key Responsibilities: - IT Operations & Infrastructure Support - Handle day-to-day IT operations such as laptops, desktops, network connectivity, email, and collaboration tools. - Monitor system performance and conduct basic troubleshooting for network, VPN, and endpoint devices. - Assist in IT asset lifecycle management including allocation, maintenance, and recovery. - Support the implementation of cost-effective technology solutions. - Employee IT Support & Helpdesk - Act as the first point of contact for IT support issues. - Resolve hardware, software, login, and connectivity issues within defined timelines. - Log, track, and close tickets in the IT helpdesk system. - Support employees during client delivery or project setup from a technology standpoint. - HR Technology & Access Management - Provide operational support for HRMS, attendance, and leave management systems. - Manage user access provisioning and de-provisioning during onboarding, role changes, and exits. - Ensure accuracy of employee access and maintain proper documentation. - Coordinate with HR and system vendors for configuration changes or basic troubleshooting. - IT Security & Compliance - Follow IT security protocols including endpoint security, anti-virus updates, and secure access management. - Conduct basic system audits, access reviews, and support backups. - Ensure adherence to internal security policies and compliance requirements. - Vendor Coordination & Administration - Coordinate with IT vendors for hardware repairs, network support, software issues, and AMC services. - Track software licenses, renewals, and device inventories. - Assist in reviewing vendor invoices and maintaining cost records. - Process Documentation & Continuous Improvement - Maintain IT SOPs, checklists, asset records, and configuration documentation. - Support digital automation initiatives and process improvements suggested by senior IT members. - Work with shared drives, cloud folders (AWS preferred), and basic accounting tools for IT-related data and billing. Qualifications & Experience: - Bachelors degree in IT, Computer Science, Engineering, or related field. - 2 years of experience in IT support / IT operations roles. - Experience in a consulting, service, or fast-paced environment preferred. As an IT Executive at our company, you will play a crucial role in supporting daily IT operations, ensuring the smooth functioning of IT infrastructure, and providing timely technical assistance to employees. Your responsibilities will include managing IT assets, user access, basic HRMS system support, vendor coordination, and ensuring adherence to IT security standards. Key Responsibilities: - IT Operations & Infrastructure Support - Handle day-to-day IT operations such as laptops, desktops, network connectivity, email, and collaboration tools. - Monitor system performance and conduct basic troubleshooting for network, VPN, and endpoint devices. - Assist in IT asset lifecycle management including allocation, maintenance, and recovery. - Support the implementation of cost-effective technology solutions. - Employee IT Support & Helpdesk - Act as the first point of contact for IT support issues. - Resolve hardware, software, login, and connectivity issues within defined timelines. - Log, track, and close tickets in the IT helpdesk system. - Support employees during client delivery or project setup from a technology standpoint. - HR Technology & Access Management - Provide operational support for HRMS, attendance, and leave management systems. - Manage user access provisioning and de-provisioning during onboarding, role changes, and exits. - Ensure accuracy of employee access and maintain proper documentation. - Coordinate with HR and system vendors for configuration changes or basic troubleshooting. - IT Security & Compliance - Follow IT security protocols including endpoint security, anti-virus updates, and secure access management. - Conduct basic system audits, access reviews, and support backups. - Ensure adherence to internal security policies and compliance requirements. - Vendor Coordination & Administration - Coordinate with IT vendors for hardware repairs, network support, software issues, and AMC services. - Track software licenses, renewals, and device inventories. - Assist in reviewing vendor invoices and maintaining cost records. - Process Documentation & Continuous Improvement - Maintain IT SOPs, checklists, asset records, and configuration documentation. - Support digital automation ini