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Job role Digital Journey Ownership Design and optimize end-to-end digital journeys for LAS Collaborate with UI UX technology and operations teams to ensure seamless customer experience across platforms web mobile API Platform System Integration Lead integration efforts with internal systems LOS LMS CRM and external partners RTAs depositories channel partners aggregator Define and manage APIs data flows and automation to enable real-time processing and decisioning Partnership Ecosystem Development Identify evaluate and onboard digital partners Fintech s and aggregators to expand business loan book Negotiate commercial pricing and operational terms with partners to drive mutual growth Product Strategy Innovation Monitor market trends customer behaviour and competitor offerings to identify recent opportunities Drive product enhancements and digital innovations Business Performance CRM Compliance Track KPIs such as digital adoption TAT conversion rates and partner performance Ensure compliance with regulatory guidelines and internal risk policies Job role Digital Journey Ownership Design and optimize end-to-end digital journeys for LAS Collaborate with UI UX technology and operations teams to ensure seamless customer experience across platforms web mobile API Platform System Integration Lead integration efforts with internal systems LOS LMS CRM and external partners RTAs depositories channel partners aggregator Define and manage APIs data flows and automation to enable real-time processing and decisioning Partnership Ecosystem Development Identify evaluate and onboard digital partners Fintech s and aggregators to expand business loan book Negotiate commercial pricing and operational terms with partners to drive mutual growth Product Strategy Innovation Monitor market trends customer behaviour and competitor offerings to identify recent opportunities Drive product enhancements and digital innovations Business Performance CRM Compliance Track KPIs such as digital adoption TAT conversion rates and partner performance Ensure compliance with regulatory guidelines and internal risk policies
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