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About the role
Handle inbound calls from customers with printer, router, and antivirus issues. Diagnose issues and recommend the best plans to customers. Sell technical support plans along with relevant software. Provide accurate resolutions to customer issues. Work flexible night shifts as required. Utilize excellent communication skills in English to interact with customers. Job Requirements 1-2 years of experience in Inbound/Outbound Technical Support in International BPO. Good communication skills in English. Experience in troubleshooting technical issues related to computers, printers, broadband, routers, email issues, Macs, iPhones, and iPads. Ability to handle customer issues and provide accurate resolutions. Flexible working in night shifts. Must know how to close their own calls. About Company Adeeba e-Services Private Limited provides 24*7 technical support to USA customers regarding printers, routers, emails, and website development services to national and international business. Interview timings: 12 PM to 5 PM (Monday to Saturday).
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