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About the role
Handle customer inquiries and provide technical support via phone, email, or chat. Troubleshoot issues related to computers, printers, broadband, routers, and other technical problems. Provide accurate and timely resolutions to customer complaints. Work effectively in a fast-paced environment and meet performance targets. Collaborate with team members to achieve common goals. Stay updated with new technologies and processes to improve job performance. Job Requirements Minimum 1 year of experience in Inbound/Outbound Technical Support in International BPO. Excellent communication skills in English. Ability to work flexible shifts, including night shifts. Strong problem-solving skills and attention to detail. Experience with Google Chrome, Microsoft Edge, Apple Safari, and Mozilla Firefox is an added advantage. Must know how to close calls by taking payments through different gateways. Candidates with at least 6 months of experience in Outbound or Inbound can apply for Inbound Tech Support Process. Domestic BPO and fresher candidates are not applicable. Candidate with age limit 18 - 35 can apply only. About Company Adeeba e-Services Private Limited provides 24*7 technical support to USA customers regarding printers, routers, emails, and also offers website development services to national and international business. Interview timings: 12 PM to 5 PM (Monday to Saturday).
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