Source description
About the role
Taking inbound calls from customers regarding printer, router, and antivirus issues. Diagnosing issues and recommending the best plans to customers. Selling technical support plans along with relevant software. Providing 247 technical support to USA customers. Troubleshooting technical issues related to computers, printers, broadband, routers, email issues, Macs, iPhones, and iPads. Handling customer issues and providing accurate resolutions. Job Requirements 1 or 2 years of experience in Inbound/Outbound Technical Support in an International BPO. Must know how to close own calls. Good communication skills in English. Experience in troubleshooting technical issues related to various devices and systems. Ability to handle customer issues and provide accurate resolutions. Flexible working night shifts. About Company Adeeba e-Services Private Limited provides 247 technical support to USA customers regarding printers, routers, emails, and also offers website development services to national and international businesses. Interview timings: 12 PM to 5 PM (Monday to Saturday).
More at Adeeba E Services