L1 Application Support Engineer

Job Description Role-L1 Application Support Engineer Experience - 6 months to 2 yrs Salary-3.5 to 3.7 LPA Location- Airoli- Navi Mumbai POSITIONS- 10 pos 100% Work from Office Shift- ready for 24*7 shifts EXCELLENT COMM SKILLS. Education--BTech, BE, BSC com Sc, OR BCA, MCA (NO DIPLOMA HOLDERS) NO MECH ENGG, ENTC, ELECTRICAL ENGG, NO FROM NON IT EDUCATION Candidate Should Have Hands-on experience of APM (Application Performance Monitoring) Experience with APM Monitoring tools like Dynatrace and Remedy knowledge. Basic understanding of Incident Management Basic understanding of SLA/KPIs Basic knowledge of Microsoft Excel Ability to work from the office Ability to commute to the office on self-basis Knowledge of Service Desk operation and tools Problem-solving skill Ability to multitask Keep calm under pressure Analytical skills Verbal and written communication skills Collaboration skills. Empathy Flexibility Active listening Curiosity Action-oriented Roles & Responsibility Ticket Management, assigning tickets to the right team, regular follow-up Taking part in incident calls Ensuring proper handover by team members. Ensuring proper follow-ups are done on pending alerts Coordinating with in-house L1, L2 team, and Application Team. Maintaining good relationships with clients. Client Engagement and Team Engagement. .