Product Support Engineer

Summary: We are seeking a motivated engineering graduate with strong analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction. Responsibilities: Monitor dashboards, create and resolve support tickets related to fleet connectivity, data quality, and subscription services (e.g., Product Link devices, VisionLink). Troubleshoot technical issues and provide timely resolutions to dealers and customers. Analyze and interpret data, preparing customer-facing reports and insights. Collaborate with process partners and development teams to provide input on product enhancements and dashboard improvements. Develop and maintain knowledge bases, FAQs, and documentation of support activities for future reference. Assist Product Service Engineers in preparing failure analyses, summary reports, and technical communications. Establish and maintain strong relationships with dealers, suppliers, and Company departments. Ensure effective communication between Company and dealers, addressing technical product concerns and escalating issues when necessary. Requirements: Bachelor&rsquos degree in engineering (any discipline). Strong analytical and data interpretation skills. Proficiency in Microsoft Office applications, with advanced Excel skills. Basic working knowledge of Power BI for reporting and visualization. Familiarity with SQL for data querying and handling large datasets (preferred). Required Skills: Product Support & Technical Troubleshooting Effective Communication & Stakeholder Management Microsoft Office (mandatory), Power BI (basic), SQL (basic) Strong attention to detail, curiosity, and ability to prioritize effectively Preferred Skills: Customer-facing product support in critical sectors (healthcare, transportation, energy, utilities, etc.). Direct interactions with international customers outside India. Experience in technical troubleshooting and product support documentation. #AditiConsulting # 26-03913