Apprentice Technical Support Engineer

Apprentice Tech Support Apprentice Technical Support Location: Noida | Duration: 12 Months Work Model: In Office | Shift: US TZ (progressive onboarding) About the Program Adobes Apprenticeship Program is a structured twelve-month training program designed to develop the next generation of technical support professionals. Apprentices join the India Customer Engineering team, gain hands-on experience and training pertaining to customer support for Adobe Experience Cloud products, and build the skills needed to be considered, for opportunities at various companies. The program runs in three phases: Months 12 (Foundation): Shadowing, guided case handling, product training, and onboarding to internal tools and processes Months 36 (Supported Practice): Independently handling Tier-1 cases under mentor supervision, contributing to team knowledge base articles, and attending structured upskilling sessions Months 712 (Assessed Practice): Case ownership with mentor check-ins Role Description As an Apprentice Technical Support, you will be trained to empower Adobe customers by resolving product and technical queries related to Adobe Experience Cloud. You will work alongside experienced engineers, learn to navigate complex software environments, and develop the communication and problem-solving skills that define a great support professional. What You Will Do Once onboarding and enablement is completed, handle inbound customer queries, with guidance from senior engineers and under the supervision of your mentor Troubleshoot and resolve base level technical and product issues, under the supervision of designated senior engineers, escalating more complex cases with clear documentation Learn to work within SLA frameworks with the goal of meeting SLA targets independently Document issues accurately in the case management system following established guidelines Contribute to knowledge base articles as a learning deliverable, reviewed and published with mentor sign-off Participate in rotational shift coverage, with a gradual introduction to evening shifts after the initial onboarding period What You Need to Succeed Required: B.Tech / MCA / M.Tech / M.Sc graduate in the 06 months experience range Foundational knowledge of web technologies: HTML, CSS, JavaScript, XML Basic understanding of databases and SQL queries Good written and verbal communication in English Analytical mindset and willingness to learn in a fast-paced environment Comfortable working in a shift environment to cater to global customer needs Adobe Apprenticeship Program Good to have (training will be provided during the program): Exposure to any one of: Java, Python, PHP, or a modern front-end framework (React, Angular) Familiarity with RESTful APIs or web services concepts Experience with any CMS, CRM, or marketing automation tool Prior internship or project experience in technical / product support or software development Shift & Work Model Work from Adobes Noida office. Shifts are predominantly US PST time zone. Any changes in shift schedules are communicated at least one week in advance. Evaluation Apprentices are assessed at Month 6 (mid-program review) and Month 11 (final review). Evaluation covers: Case quality and resolution rate against apprentice-calibrated targets Technical skill development against the program learning roadmap Communication quality and customer handling Reliability, professionalism, and team contribution Apprentices who meet the criteria at the final review may be considered, at Adobe's sole discretion, for opportunities at Adobe, including through any appropriate form of engagement after successful completion of the apprenticeship. Selection Process for Apprenticeship Our selection process is designed to assess technical aptitude, analytical thinking, and communication the core skills you will use every day in this role. 1. Online Assessment technical assessment to evaluate core skills 2. Group Discussion with the Talent team, assessing collaborative thinking and communication 3. Technical Interview conversation with the business team covering technical problem-solving and communication 4. Final Interview in person at our Noida office where feasible About Adobe Changing the world through digital experiences is what Adobe is all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences. Were on a mission to hire the very best and are committed to creating exceptional employee experiences where new ideas can come from everywhere. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. About Adobe Adobe empowers everyone to create through .