L2 Senior Support Engineer

Role Overview: As an L2 Senior Support Engineer, you will be responsible for providing technical support and expertise in Azure architecture, .NET / ASP.NET Core, Azure PaaS services, Azure Logic Apps, Azure SQL performance tuning, Azure Monitoring, Application Insights, API integrations, SharePoint Online administration/support, OpenText platform support, SaaS architecture on Microsoft Cloud, AI-enabled enterprise platforms, Major incident management, RCA leadership, Operational governance, Technical leadership, Automation & monitoring optimization. You will play a crucial role in ensuring the smooth functioning of the systems and applications while providing guidance and support to the team. Key Responsibilities: - Provide technical support and expertise in Azure architecture, .NET / ASP.NET Core, Azure PaaS services, Azure Logic Apps, Azure SQL performance tuning, Azure Monitoring, Application Insights, API integrations, SharePoint Online administration/support, OpenText platform support, SaaS architecture on Microsoft Cloud, AI-enabled enterprise platforms. - Manage major incidents and lead root cause analysis (RCA) processes. - Ensure operational governance and compliance with technical standards. - Provide technical leadership and guidance to the team. - Implement automation and monitoring optimization strategies to enhance system performance. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field. - Minimum of 5 years of experience in a similar role. - Proficiency in Azure architecture, .NET / ASP.NET Core, Azure PaaS services, Azure Logic Apps, Azure SQL performance tuning, Azure Monitoring, Application Insights, API integrations, SharePoint Online administration/support, OpenText platform support. - Experience in managing major incidents, leading RCA processes, and ensuring operational governance. - Strong problem-solving skills and the ability to work effectively in a fast-paced environment. (Note: No additional details about the company were provided in the job description.) Role Overview: As an L2 Senior Support Engineer, you will be responsible for providing technical support and expertise in Azure architecture, .NET / ASP.NET Core, Azure PaaS services, Azure Logic Apps, Azure SQL performance tuning, Azure Monitoring, Application Insights, API integrations, SharePoint Online administration/support, OpenText platform support, SaaS architecture on Microsoft Cloud, AI-enabled enterprise platforms, Major incident management, RCA leadership, Operational governance, Technical leadership, Automation & monitoring optimization. You will play a crucial role in ensuring the smooth functioning of the systems and applications while providing guidance and support to the team. Key Responsibilities: - Provide technical support and expertise in Azure architecture, .NET / ASP.NET Core, Azure PaaS services, Azure Logic Apps, Azure SQL performance tuning, Azure Monitoring, Application Insights, API integrations, SharePoint Online administration/support, OpenText platform support, SaaS architecture on Microsoft Cloud, AI-enabled enterprise platforms. - Manage major incidents and lead root cause analysis (RCA) processes. - Ensure operational governance and compliance with technical standards. - Provide technical leadership and guidance to the team. - Implement automation and monitoring optimization strategies to enhance system performance. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field. - Minimum of 5 years of experience in a similar role. - Proficiency in Azure architecture, .NET / ASP.NET Core, Azure PaaS services, Azure Logic Apps, Azure SQL performance tuning, Azure Monitoring, Application Insights, API integrations, SharePoint Online administration/support, OpenText platform support. - Experience in managing major incidents, leading RCA processes, and ensuring operational governance. - Strong problem-solving skills and the ability to work effectively in a fast-paced environment. (Note: No additional details about the company were provided in the job description.)