Client Support Engineer

Job Description Two Circles Client Support Engineer About the Role We are looking for a highly skilled Client Support Engineer to manage critical production systems, resolve client-impacting incidents, and ensure reliability across our digital platforms and services. The ideal candidate should have strong experience in cloud infrastructure, observability, incident management, and stakeholder communication, with the ability to work across Engineering, Product, and Client teams to ensure seamless service delivery. This role is highly focused on platform reliability, rapid issue resolution, and proactive operational improvements. Key Responsibilities Production Support Incident Management Own and resolve client-impacting production incidents across distributed systems Handle high-severity incidents (P0/P1/P2) while ensuring SLA adherence Lead incident response bridges during outages and coordinate cross-functional teams for service restoration Perform Root Cause Analysis (RCA) and drive preventive actions for recurring issues Support release validation, deployment checks, and post-release monitoring Monitoring Reliability Engineering Monitor platform health using observability tools and alerting systems Analyze logs, metrics, dashboards, and system behavior to identify risks proactively Improve system reliability through better monitoring, alerting, and operational tooling Collaborate with Engineering teams to improve architecture resilience and service stability Client Stakeholder Management Act as the primary technical contact for client escalations and support issues Provide clear and timely communication to clients regarding incidents and resolutions Work closely with Product, Engineering, QA, and Delivery teams Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.