Battle Officer I - GCC

Responsible for the 24/7 technical oversight of a complex Global Cyber Operations Center supporting the Army’s CONUS and OCONUS Theaters

Maintain awareness of all outages affecting managed assets, tracking customer impact, and resolution of events

Make sound decisions about cyber operations, service delivery and incident response; facilitate resolution on critical events

Ensure situational understanding is obtained to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood

Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network

Ensure accurate reporting to GCC senior leaders and higher headquarters

Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)

Monitor a variety of cyber assets using multiple tool sets to ensure the Army’s CONUS network is available

Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response

Review Commander’s Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater

Be the subject matter expert about policy and procedure in the cyber environment; remain acutely aware of changes within the environment

Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence

Must be available for shift work to include weekends and holidays