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About the role
Job Title: ServiceNow Developer / Consultant Location: Bangalore / Pune / Hyderabad / Noida (Hybrid / Remote Options Available) Experience: 5–8 years Employment Type: Full-Time Job Summary: We are seeking a highly skilled ServiceNow Developer / Consultant with strong hands-on experience in ServiceNow development and customization across multiple modules, including ITSM, HRSD, CSM, SPM, CMDB, and Flow Designer . The ideal candidate will also possess proficiency in Java and Angular , enabling them to design, extend, and integrate complex ServiceNow solutions. Candidates must have a solid understanding of JavaScript, Glide APIs, REST APIs , and end-to-end implementation experience to deliver scalable, enterprise-grade ServiceNow applications. Key Responsibilities: Design, configure, and implement solutions across ITSM, HRSD, CSM, CMDB, and SPM modules. Develop custom applications, Service Catalogs, Record Producers, Workflows, Flow Designer flows , and UI Policies . Leverage Java and Angular to extend ServiceNow applications, develop custom UIs, and integrate third-party applications. Build and manage Integrations using REST APIs, SOAP, IntegrationHub, and MID Servers with platforms like Jira, Salesforce, Slack, OpsRamp, SAFe, and APW . Implement and manage Access Controls (ACLs) , roles, and user criteria to maintain data security. Configure and enhance Service Portals, Employee Center, Playbooks, and Workspaces to improve UX. Work on CMDB data management — including data load, deduplication, and relationship mapping. Develop and execute Automated Test Framework (ATF) scripts for regression and upgrade testing. Create and automate Performance Analytics dashboards, reports, and scorecards . Participate in Agile development — sprint planning, stand-ups, demos, and retrospectives. Handle code promotion, update set management, and environment synchronization . Required Skills & Expertise: Core Modules: ITSM, HRSD, CSM, CMDB, SPM (Project/Idea/Demand), ITBM, Flow Designer, Service Portal. Programming: Strong experience in Java, JavaScript, Angular, and Glide Scripting . Scripting: Business Rules, Client Scripts, UI Actions, Script Includes, Scheduled Jobs, and Workflows. Integrations: REST APIs, SOAP, IntegrationHub Spokes (Jira, Slack, Salesforce, APW, OpsRamp). Testing & Automation: ATF, Flow Designer Testing, and automation frameworks. Reports & Dashboards: Performance Analytics, KPIs, Widgets, and Data Visualization. Security: ACLs, Roles, and User Criteria Management. Tools: GitHub, Jira, Postman, Agile Methodology. Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – ITSM / HRSD / CSM ServiceNow Micro-Certifications: Flow Designer, CMDB, ATF, Performance Analytics Nice to Have: Experience with Custom App Development , Workspace customization , and Angular-based UI development . Exposure to ITBM / SPM modules (Idea, Demand, Project). Familiarity with Performance Analytics optimization and visualization . Experience in client-facing roles or working with global enterprise customers . Soft Skills: Strong analytical and problem-solving mindset. Excellent communication and client interaction skills. Self-driven, adaptable, and able to own deliverables end-to-end. Collaborative team player with strong stakeholder engagement abilities.