Application Support Analyst

As an Application Support Analyst at AHEAD, you will play a crucial role in our Managed Services team. You are expected to be eager to learn, customer-focused, an effective communicator, self-initiating, and capable of performing most tasks without direct oversight. Key Responsibilities: - Support 3rd party applications and some home-grown applications - Perform detailed log analysis - Conduct root cause analysis for issues and provide workarounds to ensure business continuity - Create and document application infrastructure requirements by collaborating with various stakeholders - Provide detailed ticket notes and interface with a broad range of customer departments for planning changes and triaging application issues - Communicate with 3rd party clients when working on application issues and report delivery Qualifications/Technology Experience: - Minimum of 6-8 years of help desk support experience - Minimum 8 years of experience in application support for technologies such as SFTP, Mulesoft, MoveIT, FinOPS, etc. - Proficient with APIs and experienced with ticketing systems and change management - General Windows Desktop/Windows Server support experience required - Familiarity with Microsoft SQL is a plus - Well-versed with SFTP concept and familiarity with MoveIT configuration and Automation is considered a plus - Familiarity with Tanium, experience with performance monitoring tools like Logic Monitor, Solar Winds, Elastic, etc. - A college degree or equivalent in Information Systems or related field - Managed Services or Consulting experience is a plus Soft Skills: - Strong technical troubleshooting and problem-solving capabilities - Approach projects and problems with a security-first mindset - Superior customer service and training skills with a strong sense of urgency - Ability to work without direct supervision and adapt tasks as priorities evolve - Team-oriented collaborator willing to share knowledge and experience - Solid communicator with excellent written and verbal interpersonal skills At AHEAD, we value diversity and encourage growth through various initiatives like Moving Women AHEAD and RISE AHEAD. We provide top-notch technologies in a multi-million-dollar lab, cross-department training, certifications, and credentials for continued learning. USA Employment Benefits: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays and time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. Please note that the compensation range for this role includes a base salary and any applicable target bonus amount, which may vary based on relevant experience, qualifications, and geographic location. As an Application Support Analyst at AHEAD, you will play a crucial role in our Managed Services team. You are expected to be eager to learn, customer-focused, an effective communicator, self-initiating, and capable of performing most tasks without direct oversight. Key Responsibilities: - Support 3rd party applications and some home-grown applications - Perform detailed log analysis - Conduct root cause analysis for issues and provide workarounds to ensure business continuity - Create and document application infrastructure requirements by collaborating with various stakeholders - Provide detailed ticket notes and interface with a broad range of customer departments for planning changes and triaging application issues - Communicate with 3rd party clients when working on application issues and report delivery Qualifications/Technology Experience: - Minimum of 6-8 years of help desk support experience - Minimum 8 years of experience in application support for technologies such as SFTP, Mulesoft, MoveIT, FinOPS, etc. - Proficient with APIs and experienced with ticketing systems and change management - General Windows Desktop/Windows Server support experience required - Familiarity with Microsoft SQL is a plus - Well-versed with SFTP concept and familiarity with MoveIT configuration and Automation is considered a plus - Familiarity with Tanium, experience with performance monitoring tools like Logic Monitor, Solar Winds, Elastic, etc. - A college degree or equivalent in Information Systems or related field - Managed Services or Consulting experience is a plus Soft Skills: - Strong technical troubleshooting and problem-solving capabilities - Approach projects and problems with a security-first mindset - Superior customer service and training skills with a strong sense of urgency - Ability to work without direct supervision and adapt tasks as priorities evolve - Team-oriented collaborator willing to share knowledge and experience - Solid communicator with excellent written and verbal interpersonal skills At AHEAD, we value diversity and encourage growth through various initiatives like Moving Women AHEAD and RISE AHEAD. We provide top-notch technologies in a multi-million-dollar lab, cross-department training, certifications, and credentials for continue