Product Engineer II

General Functions

Collaborate on quoting requests with other Product Engineers , Sales Engineers , Project Managers , external client facing teams , and directly with the client as necessary for complete and accurate quotes .

Collaborate on cross training with the Product Engineering Team.

Collaborate with the Sales Engineering team to scope and design Foundry services as necessary.

Collaborate with Manufacturing Engineering, System Verification engineering, to ensure proper documentation and automation in in place for projects.

Support Production as needed throughout the course of projects by collaborating with Program Management, Account Coordinators and Production Engineering.

Participate in the launch of new solutions, ensuring successful delivery to customers.

Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors.

Conduct research on emerging technologies, including performance evaluations and benchmark testing.

Respond to and resolve advanced customer technical inquiries in a timely manner.

Mentor and provide guidance to other Product Engineers to support team development.

Configuration Engineering Functions

Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off.

Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.

Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards.

Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.

Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds.

Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors, escalating when appropriate.

Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record.

Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.

Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams.