Senior Technical Consultant, ITOM

As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. There is an expectation of at least 25% travel. Responsibilities: Participate on project teams to deploy solutions on the ServiceNow platformLead a team of technical delivery resourcesLead development and testing activities on ServiceNowLead in the architecture and design of complex solutionsLead the creation of written deliverablesLead client demos and working sessionsLead integration design sessions and deploymentParticipate as technical expert in client workshopsInfluence direct team members and external customers regarding policies, best practices and proceduresMentor junior staff and support project leadershipObtain and maintain certifications with associated qualificationsQualifications: Certification(s) in ServiceNow Discovery, Service Mapping, and/or Event Management.Experience implementing ServiceNow Discovery, Service Mapping, and/or Event Management.Subject matter expert on the ServiceNow platformExpert level development skills on the ServiceNow platformMastery in at least one ServiceNow suiteStrong skills integrating ServiceNow with third party toolsStrong knowledge on CSDM and CMDBStrong presentation skillsStrong project and situational awarenessStrong communication skillsStrong attention to detailSelf-starterAble to travel of at least 25%Expectations: Recognized subject matter expert in professional disciplineDepth of knowledge and experience enables contribution in a more complex/critical environmentProvide measurable input into new products, processes, standards, and / or plansCoordinate cross-practice and contribute to cross-practice deliverables to defined standardsDemonstrate deep expertise across at least one technologyAble to architect and lead deployment of moderately complex solutionCommunicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advisingParticipate in presales activities including scoping and positioningIdentify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practiceAble to communicate beyond tactics and technology and can help customers management set strategic directionA reliable resource for marketing on thought leadership pieces for their practiceBegin speaking at industry conferencesContribute to more complex workshops and understand how their area of expertise fits into our stitching messageDrive scoping, planning, and methodology for critical projectsWork on complex issuesContribute to development of innovative and high impact solutions for complex client programsProvide measurable input into new products, processes, standards, and / or plansWork to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches .