Senior Technical Consultant, ServiceNow

Solution and Stakeholder Leadership

Translate documented requirements into secure, scalable solutions that align with platform best practices and standards

Conduct client and internal demos, clearly explaining technical approaches and outcomes

Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team

Hands‑On Development and Delivery Governance

Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation

Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies

Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement

Team Leadership and Mentoring

Coach technical consultants and junior developers, providing actionable feedback and structured skills development

Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines

Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability

Innovation and Cross‑Product Leadership

Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)

Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities

Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums