Senior VDI Engineer

We are seeking a highly skilled L3 Engineer with strong expertise in Citrix Virtual Apps Desktops (CVAD) and Azure Virtual Desktop (AVD) , along with hands-on experience in Azure, Active Directory, and monitoring tools like ControlUp . The role involves handling complex escalations, optimizing VDI environments, and ensuring a seamless end-user experience. Key Responsibilities Provide L3 support for Citrix and AVD environments, handling critical incidents and escalations Manage and support Citrix Virtual Apps and Desktops (CVAD) infrastructure Administer, configure, and troubleshoot Azure Virtual Desktop (AVD) Perform root cause analysis (RCA) and implement preventive actions Monitor and optimize VDI performance, login times, and user experience Use tools like ControlUp for real-time monitoring, login analysis, and performance tuning Manage Golden/Master Images and provisioning ( MCS ) Configure and support FSLogix profile containers Handle application publishing, Citrix policies, and access management Manage and troubleshoot Azure resources (VMs, Storage, Networking, Scaling) Work on Active Directory (AD), Group Policy (GPO), DNS, and user profile management Perform patching, upgrades, and migrations (Citrix AVD) Collaborate with L1/L2 teams and provide technical guidance Ensure security, compliance, and best practices are followed Maintain technical documentation, SOPs, and KB articles Required Skills Experience Strong experience with Citrix Virtual Apps and Desktops (CVAD) Hands-on experience with Azure Virtual Desktop (AVD) Good knowledge of Microsoft Azure (IaaS, Networking, Storage, Scaling) Strong experience in Active Directory (AD), GPO, DNS Expertise in FSLogix profile management Experience with MCS provisioning Hands-on experience with ControlUp for monitoring and troubleshooting Strong understanding of login performance troubleshooting and optimization Experience with VDI performance tuning and issue resolution Knowledge of PowerShell scripting for automation Experience with Citrix Director, Azure Monitor, Log Analytics Good to Have Experience with Citrix Cloud Knowledge of Citrix ADC / NetScaler Familiarity with Microsoft Intune / Endpoint Manager Azure certifications ( AZ-104, AZ-140 ) Citrix certifications ( CCA-V, CCP-V ) Soft Skills Strong analytical and troubleshooting skills Good communication and stakeholder management Ability to work in a 24x7 support environment (if required) Mentoring and knowledge-sharing capabilities Roles Responsibilities Level (L3) Handle major incidents, escalations, and critical outages Act as Subject Matter Expert (SME) for Citrix and AVD Drive automation, optimization, and continuous improvement initiatives Support solution design and architecture discussions Work Model: Work from Office (5 days a week) Shifts: 04:30 PM 01:30 AM IST 06:30 PM 03:30 AM IST Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.