IT Support Engineer

As a Technical Support Specialist at AHOM Technologies Private Limited, your role will involve delivering high-quality technical support to end-users. You will efficiently handle and resolve client complaints to ensure customer satisfaction and maintain strong client relationships. Your responsibilities will include: - Ensuring timely and effective resolution of customer complaints - Conducting deep dives into reported issues and providing comprehensive Root Cause Analyses (RCA) - Identifying recurring problems and suggesting improvements to internal systems for better performance - Collaborating with internal departments such as development, QA, and operations for issue resolution To excel in this role, you will need to bring the following skills and experience: - Any graduate with a strong technical aptitude - Minimum of 2 years of experience in technical support or application support roles, preferably in client-facing environments - Excellent verbal and written communication skills to clearly articulate technical concepts to non-technical stakeholders - Proficiency in Python and the ability to write and modify scripts for debugging or automation - Strong working knowledge of MySQL, MongoDB, and DynamoDB for data validation and troubleshooting - Experience with RabbitMQ and Kafka for understanding and debugging event-driven workflows - Good understanding of AWS cloud services relevant to application support and monitoring - Hands-on experience with ticketing systems like JIRA or Freshdesk - Familiarity with API testing tools such as Postman for request-response analysis Immediate joiners are preferred for this role. AHOM Technologies Private Limited is a specialized Web Development Company based in Gurgaon, India. We provide high-quality and professional software services to clients worldwide. Our team of experts brings extensive experience in providing top-notch solutions to diverse clientele, ensuring excellence in every project. As a Technical Support Specialist at AHOM Technologies Private Limited, your role will involve delivering high-quality technical support to end-users. You will efficiently handle and resolve client complaints to ensure customer satisfaction and maintain strong client relationships. Your responsibilities will include: - Ensuring timely and effective resolution of customer complaints - Conducting deep dives into reported issues and providing comprehensive Root Cause Analyses (RCA) - Identifying recurring problems and suggesting improvements to internal systems for better performance - Collaborating with internal departments such as development, QA, and operations for issue resolution To excel in this role, you will need to bring the following skills and experience: - Any graduate with a strong technical aptitude - Minimum of 2 years of experience in technical support or application support roles, preferably in client-facing environments - Excellent verbal and written communication skills to clearly articulate technical concepts to non-technical stakeholders - Proficiency in Python and the ability to write and modify scripts for debugging or automation - Strong working knowledge of MySQL, MongoDB, and DynamoDB for data validation and troubleshooting - Experience with RabbitMQ and Kafka for understanding and debugging event-driven workflows - Good understanding of AWS cloud services relevant to application support and monitoring - Hands-on experience with ticketing systems like JIRA or Freshdesk - Familiarity with API testing tools such as Postman for request-response analysis Immediate joiners are preferred for this role. AHOM Technologies Private Limited is a specialized Web Development Company based in Gurgaon, India. We provide high-quality and professional software services to clients worldwide. Our team of experts brings extensive experience in providing top-notch solutions to diverse clientele, ensuring excellence in every project.