Lead Technology Analyst - IT Operation Specialist - SAP

Job Description: Description You will join the Airbus organization as ITOps in charge of Quality Standards. The mission of the Quality PSL is to deliver innovative IT solutions that support digital transformation and efficient operations for customer services. Quality PSL manages several Applications in Project and RunMode for Aircraft production. The PSL has 5 Products and supported by L2 and L3 level in RunMode The objective of the activities is to secure the Business Continuity as L3 expert focused on the Quality standards Product. The L3 is dedicated to providing their expertise on the current RunMode applications and the new applications coming into scope. The candidate will work in an international, distributed and multi-functional team; using an agile mind-set. Context & Role Your main mission will be to support E2E Applications by understanding the business process involved in multiple products/ applications in Quality Product Service Line. In this role, you should be able to prove the value of new technologies to establish a valid business case. Updates the company guidelines and policies regarding the use of a specific technology or methodology. Drives the update of the learning framework based on the known technology. Advises on specific topics related to the technology and/or methodology. Monitors technology and/or methodology trends and supports the teams to apply these within the Airbus Environment. Guides and supports the selection of the appropriate technologies and/or methodologies. Monitors technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge. Able to make recommendations for buy versus build decisions. You will have a strong collaboration with the Support Team (L2/L3), the MIS provider and the product team members. H24 Europe and India. As the customer base is worldwide with Airbus Teams located in the respective countries, you may have to travel as and when the business case arises. You will need to : Understand the Workflow of the process which is implemented in various domains. Act as an SME(Subject Matter Expert) to advise businesses regarding the use of Digital tools. Product documentation associated to those activities (Functional specifications,User Guides,Admin Guide, Test Reports) You will coordinate IT operation specialists & being accountable for incident solving and follow up. Ensure constant & efficient communication with business team & supplier Manage problem resolution and be able to manage crisis Be accountable for KPI construction, monitoring & alerting and application availability Propose improvement axes, define operational governance, define support SLAs Executes ITIL-aligned support processes, specializing in end-to-end Incident, Problem, Change, and Configuration management, while actively monitoring and resolving critical events, alerts, and Major Incidents (MI). Handling Change Management and request management. Continuous improvement including backlog enrichment Assets and Configuration Management Ensures the provisioning of new software packages and upgrades. Qualification & Experience Academic degree in Computer Science or Information Systems. Experience in 6 to 8 Years experience as IT Consultant Self-learner - IT Operations Specialist is expected to learn Business process and implement at various customer locations as required Knowledge in the Aviation Domain Primary Skills In-depth knowledge of IT and computer science principles Advanced Excel capabilities Analytical and critical thinking Strong written and verbal communication skills Secondary Skills Knowledge on either of the tools ServiceNow, VersionOne or JIRA, Monitoring Tools. Knowledge of KANBAN, Agile and Waterfall methodologies. SOFT SKILL: Strong documentation skills. Strong English communication (Written & Verbal) and presentation skills Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language with Global teams Excellent stakeholder management Good in dealing with cross cultural business stakeholder (Across the world) Technical skills, she/he should have knowledge in: Minimum 4 to 6 years of experience in SAP UI5 application development following standard design guidelines. Minimum 2 to 4 years of functional and technical skills in HCM & QM SAP Modulewithin an industrial context. SAP ABAP with minimum 5 to 6 years of experience S/4HANA with CDS and RAP Model SAP Webdynpro with 2 years of experience Web Services (concept only) Security (basics) Network (basics) Certified in ITIL or ITSM. Responsibilities The main activities to be delivered are: Handle the application deployment and Entry