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About the role
Job Description: This job is based in Satair, if you want to know more about our business, please click here to find out more.
Job Objectives Supporting your colleagues with IT Incidents and Service Requests
Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
Purchase equipment and ensure asset management is done according to our processes
Ensure that IAM activities are done with proper attention and care
Capture and share knowledge through written Knowledge Articles
Work closely with the different Service Desks within the organization of Airbus
Job Responsibilities Ensure that users get technical problems resolved as soon as possible
Ensure that users are running on a stable and supported PC environment
Ensure that Satair has a stable and updated user platform that fits the overall business requirements
Manage client software composition and version through official tools
Monitor automatic jobs and resolve or escalate any issues
Monitor hardware and interfaces to external parties
Manage software and ensure that Satair has paid for all licenses in use
Manage printer setup and other peripheral equipment and support it
Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
Ensure procurement of IT equipment
Keep hardware and software register updated
Ensure management of PC pool and other lending equipment
Actively participate in regional activities identified and described by central IT
Secondary Responsibilities Participate in troubleshooting and solving issues on the central IS/IT solution
Assist staff with advice and guidance in the use of the Satair’s systems
Prepare and create documentation for Satair systems
Participate in the technical documentation of Satair’s IT set-up and operational procedures
Participate and contribute in IT projects
Participate in improving the service to the organization
Participate with input to improve the stability of the IT solution
Job Requirements Bachelor's Degree or 1+ years experience within IT Support
ITIL Foundation certified
Written skills that demonstrates structure
Broad understanding of IT (hardware, software, network, communication)
Experience or understanding in network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
Experience or understanding in printer troubleshooting and Print Management
Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
Experience with writing documentation, which will be required when writing Knowledge Articles
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Satair Pte Ltd Contract Type: Permanent Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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