Help Desk Support

Akkodis is seeking a Help Desk Support for a Contract job with a client in Plano, TX(Hybrid) . The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.

Rate Range: $20/hour to $22/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk Support job responsibilities include: Responding promptly to user inquiries via phone or chat

Troubleshooting and resolving software and hardware issues remotely

Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)

Assisting with the onboarding and training of new support agents

Escalating complex issues to appropriate teams when necessary

Desired Qualifications: High School Diploma, GED, or equivalent certification (Associate’s Degree preferred)

At least 1 year of remote help desk support experience

Fluent in English

Mac support experience or Mac Integration Basics certification

Windows 10 support experience or Windows 10 certification

Experience using ServiceNow or similar ticketing systems

Strong communication and problem-solving skills

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Iqbal.Baqa@ akkodisgroup.com

Pay Details: $20.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.